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Frequently Asked Questions

Absolutely! We provide support for all of our themes. Support is provided via a ticket system from the members area, where we aim to respond to all support tickets within 24 hours. As support is provided directly by the theme developers, there's no one better placed to help with theme queries.
Live support is included with all Agency and Enterprise packages and is available via either live chat or callback. Where a ticket can't be resolved in-ticket, the issue will be escalated to live support with one of our developers.
If you purchase an annual license, you'll have access to support and updates for 1 year. After that time if you'd like to continue to receive updates and access to support you can simply renew your license. If you choose not to renew your license, no problem, you can continue to use any theme versions you've already downloaded forever.

For a lifetime license, your license will not expire. As such you'll continue to receive access to support and updates indefinitely.
All of our themes work with all versions of WordPress since v4.0. We also recommend using at least PHP v5.6 to ensure your site runs as smoothly and securely as possible.
Certainly! As long as you're using WordPress to power your website, you can use our themes. It doesn't which host you choose, or which type of hosting plan, provided you're using WordPress then you can certainly use Shuttle Pro on your website.
All of our themes are available in .zip format. If you do decide to purchase you'll have immediate access to the members area from where you can download the theme and page builder. You can install the theme and page builder directly from within your WordPress admin area or via FTP.

We do have a number of knowledge base articles which show exactly how to go about installing the premium themes which you may find helpful. Alternatively, if you would like support in getting setup we'll be happy to help you. Our support guys are on hand to help guide you through the setup process.
Shuttle Pro is no ordinary theme, it's the most versatile feature packed theme we've ever seen! In the past everytime you switched themes you would have to re-learn how to use that specific theme. Thats no longer the case, with Shuttle Pro you can develop any type of website without the hassle of learning how different themes work.

With hundreds of theme options, and in-page options, it's never been easier to customize your site. So whether you're building an online store, blog or a business website, Shuttle Pro is the perfect choice for any site.
We currently complete all of our payments via PayPal. This allows for purchases either using a PayPal account or using credit / debit card.